With peer support, building a strong connection with clients isn’t just helpful, it can be everything. That bond is what makes clients feel see and understood. But building rapport isn’t just about being friendly, it’s also about being real and relatable.
Here are some simple ways to build that connection:
1. Listen Like You Mean It
Sometimes people just need someone to truly listen. Not the “uh-huh yeah” kind of listening, but the kind where you’re fully present. Pay attention to their words, their tone, and even their silences. Reflecting back what you hear, like, “It sounds like that’s been really tough for you” shows them you’re really tuned in.
2. Share Your Story
One of the best things about peer support is that you’ve been through something similar. Sharing bits of your own journey, when it feels appropriate, can help clients feel less alone. It’s a way to say “I get it. I’ve been there too.”
3. Leave Judgments Behind
Opening up about personal struggles isn’t easy, and clients need to know they won’t be judged. Approach every conversation with compassion, no matter what they share. Creating a judgment-free space helps clients feel safe enough to be honest.
4. Respect Boundaries
Building trust means honoring boundaries, both theirs and yours. Let clients set the pace, and make sure you’re also taking care of your own limits. A healthy relationship is all about mutual respect.
5. Stay Consistent
Rapport isn’t built overnight. Check in regularly and follow through on what you say. Little things can go a long way in making clients feel valued, like remembering details from past conversations.
Why It Matters
When you build a strong connection, clients feel supported and empowered to take their next steps. It’s not about having all the answers, but about walking alongside them, offering hope and encouragement.
At the end of the day, peer support is about connecting through shared experiences and creating a space where clients feel understood. That’s the kind of rapport that makes a real difference. Check out some great tools for building rapport on our One Step app today!