Being a recovery coach is all about supporting people through ups and downs of recovery. Sometimes things can get really tough and knowing how to handle a crisis is a big part of the job. Whether it’s emotional turmoil or a potential relapse, having the right skills can make a difference. Here are some important crisis intervention skills for recovery coaches:
- Active Listening
Active listening means really tuning in, not just hearing the words but also understanding the emotions behind them. It’s about showing empathy and letting people know they’re heard. Reflect on what they’re saying and ask thoughtful questions to get to the core of the issue.
When emotions are running high, staying calm is key. De-escalation is all about bringing the intensity down. Use a calm tone, open body language, and avoid saying anything that might come off as judgmental. It’s all about helping the person feel safe and understood.
- Crisis Assessment
Not all crises are the same and it’s important to figure out how serious the situation is. Is it an emotional outburst, a relapse risk, or something that needs emergency help? Knowing when to call in professional help is an important part of this skill.
- Problem Solving and Resourcefulness
In a crisis, quick thinking is crucial. Help the person identify what’s triggering them and lead them toward solutions. This could mean suggesting coping techniques or connecting them with support groups, therapy, or other resources.
- Boundary Setting
Being compassionate doesn’t mean saying yes to everything. Setting boundaries keeps the relationship professional and protects both you and the person you’re helping. It’s okay to take care of yourself too.
- Building Resilience
Part of handling a crisis is helping someone prepare for the next challenge. Encourage them to build coping strategies, recognize their strengths, and make a plan for dealing with stress. It’s important to help them feel more confident and capable.
Crisis intervention skills are a huge part of being an effective recovery coach. By sharpening these skills, you’ll be ready to support people during tough times and guide them toward a steadier recovery. Want to learn other tools to help as a recovery coach? Check out One Step to see how our software can build forms and surveys to use as a recovery coach.